Contact
Route clinical, service, or regulatory inquiries with enough context for an actionable reply—product reference, market, laboratory setting, and decision date. Do not include protected health information or patient identifiers.
Use the inquiry form for first contact. Service tickets should include site ID, analyzer serial, LIS vendor, and whether the ask is installation, PM, regulatory documents, or spare-parts staging.
Weekday professional hours by regional office. For contracted critical downtime, follow the SLA escalation tree in your service agreement. Emergency clinical care: use local emergency services, not this website.
Inquiry form